Refund policy

We have a 28 day return policy, which means you have 28 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returning an item

To return an item, please click on the returns link at the bottom of the homepage and follow the instructions. 

Any damaged or faulty items will be refunded in full with no return postage cost.

 

Exchanges 

Exchanges are not available.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Queries

If you have any queries or wish to contact us about anything to do with your order, please do so at:

returns@dearjude.co.uk