To start the return process for your order, please enter your email address and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines and a Collect Plus label once the return request is approved
- You can either return using royal mail tracked or by using the collect plus label that you will recieve with your confirmation email. Please note, if using this service a fee of £2.95 will be deducted from your refund total to cover the cost of the postage.
What items are returnable?
You can return your items within 14 days of recieving your order.
- All clothing must be in original packaging, unworn and with tags still attached
- Other items must be either unopened or in original packaging
Are there any charges for return?
- Unfortunately as a small, independent business you will need to cover the cost of the return but rest assured this is something I hope to change in the near future.
- Original shipping charges are non-refundable.
- If an item is faulty, the original shipping cost and return postage cost will be refunded.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment within 10 working days.